An insurance policy which includes cancellation cover will mean you are reimbursed for the cost of flights, accommodation, visas and paid for excursions or activities, in the event that you need to cancel your travel plans due ⦠© 2019 Mapfre Insurance Services Australia Pty Ltd. If you are yet to travel and would like cover for an alternative holiday Just contact us within 30 days of the travel company going into administration, and we will do our best to move your insurance to cover your new travel dates. If you have changed your device you may be able to update your cover if your new device meets the eligibility criteria of the policy. Jet2 said claim on your insurance from INSURE AND GO. Please note that for these activities an increased medical excess of £250 applies and that cover under the Personal accident and Personal liability sections does not apply. To purchase a policy for someone who is under 18, please contact us. Ski racing or training (non-professional)*, Ski racing or training (non-professional), Our statement about gender pay gap equality, If you are a resident of England, Scotland, Wales, Northern Ireland or the Isle of Man and you will be travelling to the Channel Islands, you will need to purchase a European policy to be covered, If you are a resident of the Channel Islands and you will be travelling to England, Scotland, Wales, Northern Ireland or the Isle of Man, you will need to purchase a policy which covers Area 1 (see the question below). Insure&Go Ireland Ltd. Ireland Assist House. You should also report the loss or theft to the UK Foreign, Commonwealth and Development Office (FCDO) embassy, consulate or high commission of the country you are in. Please be aware that for the purposes of our policies, we define the UK as being England, Scotland, Wales, Northern Ireland and the Isle of Man only. Instead, you must cancel your policy. The law allows 15 days as free-look period from the date of receipt of the policy document to the policyholder. Once you have purchased your travel insurance, subject to the condition detailed in the note below, you are entitled to a 14 day cooling-off period. Unfortunately, if you do not fit this criteria, we would usually not be able to provide you with cover. To do so, you can use our quick and easy online medical screening system. However, this can be referred to our Underwriting Team and assessed on a case by case basis. If you need to amend the address or contact details on your travel insurance policy, please contact our customer services team here. You can pay for your travel insurance using a credit or debit card, or by cheque. You can declare your conditions quickly and easily using our online medical screening system. I feel that this is a mistake on Insure and Go's part and that it will incur a costly extra.What doesn't in this day and age? Alternatively, you can purchase a single trip policy. 2020 Insure & Go Insurance Services Limited. It is highly recommended that receipts are kept and provided as proof in the event of a claim. Ensure you have selected the correct card type and entered your full card number. Provided you have an InsureandGo travel insurance policy with cover for medical expenses included, you will not need to purchase additional cover. ***** 205). For example, if you make a claim of £100 and the excess is £60, you will only be able to claim back the remaining £40. If you are still having problems processing your payment, please contact us. Premature birth more than 8 weeks (or 16 weeks if you know you are having more than one baby) before the expected delivery date. You can cancel your policy^ with us and obtain a full refund if you cancel within the 14 day cooling off period provided you have not departed for your journey nor have you made any claims on this policy^. For example, if you chose to start your annual multi-trip on the 1st December, you will not be covered if you need to cancel your holiday on any date before the 1st December. You might also find the answer in our policy wording booklets, which you can find here. To cancel by e-mail, send your request to [email protected]e. To cancel by post, send a letter to: Customer Service Department. Our friendly customer service agents are on hand to help if you need to change ⦠If you have purchased a travel insurance policy from InsureandGo and you don’t feel that it’s the right policy for you, or you have noticed a problem with your insurance, please contact us as soon as possible. However, we do always aim for your policy pack to be with you sooner. Any blood circulatory condition including, but not limited to, high blood pressure, hypertension or high cholesterol; Any neurological condition including, but not limited to stroke, brain haemorrhage or epilepsy; Any breathing condition including, but not limited to, Asthma, Emphysema or Chronic Obstructive Pulmonary Disease (COPD); Any bowel condition including, but not limited to, Crohn’s disease or Irritable Bowel Syndrome (IBS); or. If you wish you cancel your LIC policy then you can do so anytime you wish. If you are purchasing single trip or Backpacker travel insurance, you will need to start your policy on the day that you leave to go on your trip. Some of the more extreme activities, like sky diving, aren’t covered automatically. Home › Travel Insurance › Frequently asked questions. The FCDO will issue you with replacement travel documents so you can travel back to the UK. It is advisable that you take your travel insurance certificate and the relevant policy wording booklet away with you. When travelling to a country in the European Union (EU) you should receive inpatient treatment in a public hospital. You will need the crime reference details they provide for the LS01 (which is the Lost or Stolen Passport Notification) form. You can download a copy of the policy wording booklets. I was advised that someone would ring or email, nobody has got back to us. We cover all of the following activities in our winter sports travel insurance: Please note: Activities in the above list marked with * carry an increased medical excess of £250 and cover under the Personal accident and Personal liability sections does not apply. The excess is the amount that you would need to pay towards a claim. Children under the age of 18 can be covered on their own travel insurance policy but they must be travelling with, or be dropped off and picked up by, an adult (i.e. Insure & Go Insurance Services Ltd Maitland House Warrior Square Southend-on-Sea SS1 2JY. If you have lost your policy documents, you can retrieve them online. We had the unfortunate circumstances of having to claim on our annual policy when our child fell ill whilst abroad. Read about their experiences and share your own! We do not have a maximum age limit. The rest of your travel insurance cover will not be affected by this exclusion. A pre-existing medical condition is any medical condition which falls into any of the following categories which any person insured on this policy has, or has had for which they have received treatment (including surgery, tests or investigations by a doctor or a consultant/specialist and prescribed drugs or medication) in the last 2 years: For your information, examples of conditions that can directly or indirectly be linked to any pre-existing medical condition include, but are not limited to: You must inform InsureandGo of any pre-existing medical conditions you have before purchasing insurance. As long as your phone is under 36 months in terms of age, with Insurance2go, your cover will begin as soon as you have purchased your policy. Please contact us to arrange this. We can cover trips within the UK as long as there is a minimum of 25 miles radius between your home and your pre-arranged and booked accommodation. We will write to you 21 days before your annual multi-trip policy expires to remind you that your policy is coming up for renewal. In particular, we provide cover under section B – Medical and other expenses for injuries to the body or illness that was not expected. You can get details of your local FCDO office wherever you are by calling. We also hold your details according to the Data Protection Act 1998. If you contact us within 14 days of purchasing this insurance then you are entitled to a full refund providing that you have not claimed on the policy^ or commenced your trip. Policies can be extended only once and only up to the maximum trip duration (see table below) and you will need to pay an additional premium for the extended cover. If you are looking for cover for the whole season, you can be covered with our Backpackers or single trip policies. You can confirm this by looking for the padlock icon which appears either next to the address bar or in the status bar on the payment page. We will not cover any claim directly or indirectly linked to any declared and excluded pre-existing medical conditions where we cannot offer cover for the condition(s). Any psychiatric or psychological condition including, but not limited to anxiety or depression; Any cancerous condition for which you have had treatment or hospital tests for in the last five years; or. If youâre only going away once this year, a single trip policy might be right for you. You may travel with a printed copy of your emailed documents. Someone with breathing difficulties who then suffers a chest infection of any kind; Someone with high blood pressure or diabetes who then has a heart attack, stroke or mini-stroke; Someone who has or has had cancer who suffers with a secondary cancer; or. How to cancel car insurance. On 26 Feb we took out Policy no MS/IG/304130/24880287 for a trip to W.A., then they extended the border closure dates, so we had to cancel everything. Each year InsureandGo Ireland will write to you 31 days before the renewal date of your policy, and tell you about any changes to the premium or the policy ⦠Which policy suits you? Inspiring Vacations would not refund our money and only give credits for future travel.Insure and Go with our gold policy would not give us any money back as they said we cancelled the trip ,which is not true.We sent all the relevant documents to insure and go and no luck.After a couple of months and no response we ⦠You can check this online at www.gov.uk/knowbeforeyougo. Otherwise, simply buy quick and securely online. We’re trying to be more environmentally friendly, so we no longer send out plastic policy cards. Click here to get a quotation and buy your travel insurance online. The process of canceling your current policy is fairly straightforward. This code is the last three digits shown on the back of your card over the signature strip. You need to ensure that the policy covers you for all the regions that you plan to travel to and certain terms and conditions will apply. While the process of cancelling insurance coverage varies by company, most require you to ⦠For more information see our policy wording booklets or contact us. We will be able to amend the details on your policy at no extra charge and also resend the amended documents to you by post or by email. Yes, everyone on an annual multi-trip policy is entitled to travel independently, but children under 18 who travel alone must be dropped off and picked up by a responsible adult aged 18 or over. * For trips within Area 1 there must be a minimum of 25 miles radius between your home and your pre-arranged and booked accommodation. We accept the following credit and debit cards: If you would like to pay by cheque, you will need to phone us to complete a quote. Check the list of activities here to see what’s covered. You can contact them on: If you are abroad and trying to get home Just contact us and we can extend your cover until you return to the UK. For example, if you will be travelling to India, stopping off for a week in Bulgaria, you will need to choose the Worldwide (except the USA, Canada, Mexico and the Caribbean) as this area includes both of those countries. Insure and Go have been less than helpful, putting extra requirements and barriers in our way, they did advise us we have 6 years to claim (I now know why)! No. They are available 24 hours a day, 7 days a week. Click here and enter your quote number, name and DOB to access your documents. Here is a list of the maximum trip durations: Silver, Gold and Black single trips 365 days (31 days if aged over 65), Bronze, Silver, Gold and Ski Backpackers (maximum age of 65) 18 months. There are some exclusions that apply to the cover. Please contact us if you to wish to amend a traveller’s name. Georgie from their marketing department responded stating that I&G are currently processing submissions made between 13th and 15th October...thereby suggesting that earlier submission have ⦠Mitsui Sumitomo has appointed Mapfre Insurance Services Australia Pty Ltd, ACN 140 219 594 (InsureandGo) as its authorized Representative to deal with this insurance product. We can cover you to travel to multiple destinations as part of one trip. The first step is to tell your car insurer that you want to cancel. Weâve made it easy to find the tools and information you need. It was very easy to claim and upload all our expenses, customer services were always quick to respond to emails and we were paid within about 6 weeks of submitting our claim. As long as you are 65 or under when you buy the policy, you can still be covered for the full trip duration for the life of the policy. The lady(who was not the lady who took my original policy quotation) This lady said that 'they will have to listen to the phone call again' I assume this means ⦠Winter sports cover is available on all of these policies. To cancel the insurance please contact us or email [email protected] !. Payments by credit or debit card are instant but may take time to show on your statement. This includes extra cover for your golf equipment, cover for hiring golf equipment if yours is delayed, lost or damaged and also cover for green fees. If you die, we will pay the amount shown in the table of benefits on page 4 (this is limited for children aged under 18). If you need to extend your policy, please contact us. aged 18 or over). We hope that your trip goes ahead as planned, but sometimes things go wrong and you may need to cancel. We can also send you your policy details in a text message to your mobile phone. and we pensioners always seem to be prime targets. If you’re not travelling to one of these countries you can upgrade your annual multi-trip policy to include worldwide cover for an additional premium. If you donât, you could be on the hook for unpaid premiums and may wind up having to pay more for insurance later. We can only change the name of a traveller, if their new name is reflected on their passport and we are unable to replace travellers with another person. You can purchase a travel insurance policy online in just a few minutes. InsureandGo offers unlimited cancellation cover under our gold policy, and up to $15,000 in cancellation under our silver policy. Insure and Go Travel Insurance does provide cover for annual multi-trip policies for up to a age of 100 and will also cover you ⦠In most cases your insurer will wait until the policy needs to be renewed then refuse to renew the policy. Please see our below definition of ‘Complications of pregnancy and childbirth’. Your permanent total disability caused by an accident during your trip that: The permanent loss of use of one or more of your limbs, at or above the wrist or ankle. I am currently on a Classic car insurance plan (Policy No. We can deliver your policy by post and by email. We can help you by offering you a range of different travel insurance choices to help you decide what might be appropriate for you. In the event that you make a claim for any medical costs, our claims team will ask you for confirmation from your doctor that you were fit to travel. You will need the crime reference details they provide for the LS01 (which is the Lost or Stolen Passport Notification) form. We are unable to provide cover for events that arise that were known about at the time you booked your holiday or purchased your travel insurance. Please note that we only offer limited cover for claims relating to COVID-19, SARS-COV-2, or any mutation of these. To arrange this, please contact us. The Government plans to introduce a new UK Global Health Insurance Card (GHIC) and we await further information on when this will be implemented. Foetal Growth Retardation due to Placental Insufficiency, Glacier walking or trekking (under 2000m), Glacier walking or trekking (over 2000m but under 6000m)*, Ice climbing under 100m (fully supervised)*, Off piste skiing/snowboarding (except in areas considered to be unsafe by resort management), Glacier walking or trekking (over 2000m but under 6000m), Ice climbing under 100m (fully supervised). I'll cancel it for you. Thus, it is not uncommon for a provision to be included in the policy that allows the insurance company to cancel a policy ⦠The countries of Egypt, the Canary Islands, Morocco and Tunisia can be covered with our European travel insurance policies. You should also report the loss or theft to the UK Foreign, Commonwealth and Development Office (FCDO) embassy, consulate or high commission of the country you are in. If you are not a qualified scuba diver or you are qualified but will be diving more than 30 metres, you will need to pay an additional premium via either adding our online hazardous activities option at the time of purchasing your policy (this provides you with up to 15 days cover for this activity throughout the term of your policy) or by contacting us to add this cover to your travel insurance policy. Please note: if you are aged over 65, we can only insure you for a maximum of 31 days on both single trips and annual multi-trips. Certain non-European countries like Egypt, Turkey, Morocco and Tunisia are included under our European policies. Someone with osteoporosis who then suffers with a broken or fractured bone. You must make sure that you read the terms and conditions of your travel insurance policy carefully so you know what you are covered for. We’ve made a page specifically for all of your Brexit questions. If you are having trouble paying for your travel insurance online, make sure you check all of your personal and payment details. If you do not have these documents, you can download them by logging in to your policy here. * The product information contained on this website is a brief summary only. If you already have a policy and there has been a change in your medical status, please contact us. InsureandGo offer a range of policy types, so weâre sure to have one that fits your holiday plans. ** Europe – Albania, Andorra, Austria, The Azores, The Balearic Islands, Belarus, Belgium, Bosnia, Bulgaria, The Canary Islands, The Channel Islands, Corsica, Crete, Croatia, Cyprus, Czech Republic, Denmark, Egypt, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Italy, Kosovo, Lapland, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Madeira, Malta, Moldova, Monaco, Montenegro, Morocco, Netherlands, Norway, Poland, Portugal, Republic of Ireland, Romania, Russia, San Marino, Sardinia, Serbia, Sicily, Slovakia, Slovenia, Spain, Sweden, Switzerland, Syria, Tunisia, Turkey, Ukraine and the Vatican City. For example: InsureandGo travel insurance policies are broken down into the following geographical areas: If you are unsure which area your trip falls into, please contact our customer services team. If you have purchased an annual multi-trip policy, cover only starts on the chosen start date of your policy. MAPFRE ASISTENCIA Compania Internacional de Seguros y Reaseguros S.A., trading as MAPFRE ASSISTANCE Agency Ireland, is authorised by the Direccion General de Seguros y Fondos de Pensiones del Ministerio de Economia y Hacienda, Spain, and is regulated by the Central Bank of Ireland for conduct of business rules. You could also purchase a separate single trip policy but upgrading your annual multi-trip policy to include worldwide cover might work out cheaper. Yes, you can extend the cover on your travel insurance policy whilst you’re away. This insurance is underwritten by Mitsui Sumitomo Insurance Company, Limited, ABN 49 000 525 637, AFSL 240816. While some of the more technologically-inclined insurance carriers out there may allow you to cancel your car insurance online, oftentimes a simple phone call is most efficient. Please note: You will not be covered for holiday cancellation until your policy start date.Choose today’s date if you want cover as soon as possible. For health insurance policies, the term ⦠Check the expiry and/or valid from date has been entered correctly. YES – unlike many of our competitors, we now include cover for an enhanced range of winter sports activities inclusive of the following more extreme activities. Additionally, to check to see if you need to take any extra health precautions visit www.nhs.uk/travelhealth. If you contact us within this cooling-off period, you are entitled to a full refund of your travel insurance policy, provided you have not travelled or made any claims on the policy. Please be aware that we are unable to cover any trips to destinations which the Foreign, Commonwealth and Development Office (FCDO) advise against travel to. We honestly couldnât fault Insure and Go. 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