You need the case in order to access your data. I can’t even figure out how to take the thing apart. Data retrieval finds only 2 files, both disc images. Well if it’s a drive that comes with Smartware the board that the USB port attaches to provides hardware encryption. 1 pc USB 2.0 A to B Cable. Get it as soon as Mon, Jan 11. If you depend on any drive, internal or external, as the only source of your data, you will eventually lose your data. Pengo USB-C to USB Micro-B 3.0 Cable (1.6 Ft) Compatible for TypeC Laptops Like MacBook Chromebook and for External Hard Drive Like Toshiba Canvio, WD HDD and More, USB 3.1Gen1 Cable (Titanium Gray) 4.8 out of 5 stars 49 $11.99$11.99 Get it as soon as Tue, Sep 22 I have the same problem! The connector design is weak, not able to be quality assessed during manufacture (due to hidden bad solder design) and not fit for purpose in my view! Free shipping on many items | Browse your favorite ... WD My Passport Ultra Portable External Hard Drive USB CABLE DATA LEAD. I would like to take the drive to work and it would be convenient to not have to connect and disconnect the USB cable every day. $6.99 $ 6. Is there any way to order the usb interface thing from Western Digital maybe? (12) 12 product ratings - Ultra Fast USB 3.0 Y Cable - Samsung M3, Toshiba etc External Hard Drive WD NEW Whats the best route to get a solution to this problem? Packaging and Shipping Instructions Ths hard disk will work absolutely nice and faster because the speed limitation of the USB 2.0 port (480 MBp/s) will not exist anymore!!! 99 $8.59 $8.59. That is not entirely true. About the only thing to try is find an electronics repair person and see if they can sloder on a new port. Can I take it to another tech and see if he can fix? SKU: 6351052. WD external hard drives that cost between $50 and $100 include 1TB to 4TB on average, but be warned that the overall price will continue to rise with each additional TB of memory. If you want to learn how to connect a hard drive externally through a USB cable via an adapter this video shows you how easy and affordable it is. You just learned not to trust one drive with inportant data no matter who makes it. If you have a WD SmartWare drive, then you won’t be able to access the data by taking the drive out of the case and connecting it inside your pc. I’m just an end-user, what in the world are you talking about? If you need more space in the computer, buy a larger internal drive, and have a large enough external drive available to perform a backup. It would be nice if WD had a USB to SATA/IDE solution. My problem The micro usb that is soldered on to the PCB is damaged. The other is a gamble because the criruit boards are not really interchangable and frequently change. For Promptly services. An external drive should only ever be used as a backup for another drive, usually internal. If the drive does have hardware encryption, it may be the only solution. Don’t delete files. Hi, I’ve been buying WD hard drives for my Macs for 2-3 years now, and have perhaps 30 of them filled (RAW photos). If the external drive was used only as a backup and it failed, the drive can be easily replaced and everything will be up and running again in no time. The experience has been terrible and I wouldn’t recommend buying their drives or any of their products. UGREEN Hard Drive Cable USB 3.0 A to Micro USB B Lead Portable External Hard Drive Compatible with Western Digital My Passport,WD Elements,Seagate Expansion,Toshiba, M3 1TB/ S5,LaCie,Maxtor (0.5M) 4.7 out of 5 stars 10,650 Only if you can find somebody that can solder on a new USB port or professional data recovery. For Western Digital WD1600U017-002 WD Passport External Hard Drive. Shop today! Find low everyday prices and buy online for delivery or in-store pick-up If you can’t solder it or are unsure, find someone who can. Well, yes, this video show you how to open the drive, now, remember that this will void your warranty and this drives use data encryption, so connecting to a computer might not work. Trusted seller, fast shipping, and easy returns, Get the item you ordered or your money back, Western Digital Internal Hard Disk Drives, Western Digital 4 TB USB Internal Hard Disk Drives, Western Digital Internal Hard Disk Drives USB 2.0 TB, Western Digital Internal Hard Disk Drives TB 8 USB, Western Digital USB-C External Hard Disk Drives, Western Digital Internal Hard Disk Drives TB 3 USB, Western Digital External Hard Disk Drives, Western Digital USB 12 TB External Hard Disk Drives, Western Digital USB 8TB Hard Drives (HDD, SSD & NAS), Western Digital USB 16 TB External Hard Disk Drives. None of you state which external model you have. Shop with Afterpay on eligible items. No matter what I do I will have to have someone repair the drive so that I can recover the data, which I will have to pay for from my own money, and then cross my fingers that I receive a replacement. Get the best deals on WD USB Cables, Hubs & Adapters. You can try purchasing an identical drive or search for a board on Ebay. (10) Add to Cart. USB Micro-B Cable for WD Western Digital My Passport, Ultra Exclusive Edition, Air Portable, Exclu… Find low everyday prices and buy online for delivery or in-store pick-up ... WD - Gaming Drive Accelerated for Xbox One 1TB External USB 3.0 Portable Solid State Drive - White With Black Trim. A day ago I bought the new Passport external HD and I have huge problems with the cable that was in the package. Also… if the user has stored encrypted content… then the only way is to find a strong application that breaks the encryption…, But I think that if the user will try to open the drive’s content on the same PC (witch the encryption software is installed before) there is not any limitation to use the drive as before (on the onboard controller connected). Now I cant even get an email address to send pictures of the back of the drive so that I can have a new one shipped out to me. $1.07 shipping. These cable are compatible with WD My Passport Ultra Portable External Hard Drive 500GB 1TB 2TB and most of USB 3.0 external portable and desktop hard drives. Where can a purchase additional USB 3.0 cables to fit the MyBook 2T? Micro USB 3.0 Cable, JSAUX USB A Male to Micro B Cable 2 Pack [3.3FT+6.6FT] External Hard Drive Cable Galaxy S5 Nylon Braided Cord for Samsung Galaxy S5, Note 3, Seagate Hard Drive, WD Hard Drive-Red 4.7 out of 5 stars 284 This cable is compatible with many Digital Devices. I’ve had the same thing happen as well. USB 3.0 Micro Cable, ITANDA 3.3ft USB 3.0 A to Micro B Cable Charger Compatible with Samsung … I have the same problem. Cables are sold according to connector type, so understanding the external hard drive cable types helps you make the right replacement. $3.56. Your problem is not difficult to be resolved!!! PIHEN Micro B Hard Drive Cable, USB 3.0 to Micro USB 3.0 Charge & Sync Cord with Aluminum Connector,Data Wire for Toshiba Canvio, WD External Hard Drive, Samsung Galaxy S5, Note 3 and More(1.5FT) 4.7 out of 5 stars 1,421. There is is video on Youtube on how to remove the drive. For Promptly services. Surely there must be some easy way to retrieve the data?!! Packing Information. USB 2.0 Cable Lead for WD My Book Essential Edition 750GB External Hard Drive. Hi I have a 4tb My Passport portable external hard drive and my Usb connector is loose causing it only light up with power if I put a fair amount of pressure on it and hold the cord just so but it is very touchy and I cant hold it that way for more then 5 to 10 seconds before it looses power again cause I moved my hand by an iota. When I call WD support for help they cant even recover my files or ensure that the broken port is due to their shoddy craftsmanship. If the external drive was used only as a backup and it failed, the drive can be easily replaced and everything will be up and running again in no time. As for the issue at hand, as others have pointed out, the best solution would most likely be to solder the piece back on. Top-rated Plus. Watch. International shipment of items may be subject to customs processing and additional charges. WD SmartWare drives are hardware encrypted. I am desperate!!! The same problem happened to me but fortunatelly my WD MyBook 1TB drive has triple interface (USB 2.0, E-SATA & Firewire) and I connected the drive by the Firewire port…, If your drive has only USB connection, just open the case (cabinette) and take the drive out as a simple SATA hard disk!!! Today, when I tried to connect my USB cable to one, the drive’s small metal connector broke off inside the unit’s shell. For Western Digital WD1600U017-002 WD Passport External Hard Drive. Free up space on your internal hard drive by transferring files to your WD Elements portable hard drive and get your laptop moving again. Find low everyday prices and buy online for delivery or in-store pick-up Shop for external hard drive cable at Best Buy. Please help, thanks. Model: WDBA4V0010BWB-WESN. Also, once you open the case, you void your drive’s warranty. My exterior usb port had the cord yanked out and broke the piece. Everyone who lost data on their drives that is irreplaceable, the problem started with storing data on the external drives that was not backed up in the first place. It doesn’t matter if you used Smartware or a password or not. Can a pcbfrom a 1tb drive be used? Check the posts by fzabkar he explains about matching up numbers on the boards. WD external hard drive prices. I found power supply but it looks like a ‘special’ end that fits the WD hard drive. This cable is compatible with many Digital Devices. I took the hard drive out of the case and connected it via SATA to my computer and now it connects, but says I need to format. User rating, 4.5 out of 5 stars with 10 reviews. I read a … Then your MyBook will stop to be EXTERNAL but you will not loose it permanently…. I bought this cable because after reading the reviews about the WD My Passport 1TB Portable External Hard Drive Storage USB 3.0 Black, I learned that there was a common defect with the stock USB 3.0 cable included with the drive.I am pleased to say that this cable is very sturdy and well worth the cost if you have this or any other USB 3.0 hard drive. Hello James, sorry for all this troubles, I have escalated your case, please check your private messages for further information. Even the smallest move of the cable disconnects the disk from the computer. I unplugged it, and boom, I heard a piece bouncing around down inside the drive. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}, USB Cable Cord Lead For Western Digital WD1600U017-002 WD Passport Hard Drive HD. The main types of connectors are described below: USB: This is the main type of connection found in computers, phones, and printers. The micro usb is damaged. That means that once the data is copied to your drive, it is always encrypted. When connected to a USB 3.0 port, WD Elements portable hard drive delivers fast data transfer rates. Has anyone ordered a replacement card off ebay and successfully accessed the drive? So there is no hope of recovering anything on the drive then? This is the third time this has happened, and I’m not overly aggressive with them. List of all WD firmware and software available for download. Search for “How to fully DISASSEMBLE a western digital MyBook essential edition external HDD”. Improve PC performance When your internal hard drive is almost full your PC slows down. Can you PLEASE tell me how to recover my data too??? Powered by Discourse, best viewed with JavaScript enabled. Even if you can get the drive recognized the data will be encrypted and useless. Drive failures? USB A Male to B Cable For Many Digital Devices. The same thing just happened to my 1TB WD :( I have all sorts of things on this drive!!! Please help! For the money, this is truly a shameful product and company. Check your Warranty Status. Since WD external hard drives are premium data storage devices, you should expect to pay anywhere between $50 and $800 for one. Shop for usb 3.0 external hard drive cable at Best Buy. Shop for wd my passport usb 2.0 cord at Best Buy. I’m not sure how / where to have it repaired. Free delivery and returns on eBay Plus items for Plus members. JSAUX USB 3.0 Micro Cable, 2 Pack (1ft+3.3ft) External Hard Drive Cable USB A Male to Micro B C… 1 pc USB 2.0 A to B Cable. I wish I could help to rewsolve your problem…. the warranty is already broken once the WD has a damage that has became by a BAD USING REASON!!! USB A Male to B Cable For Many Digital Devices. Then connect your hard disk on one of the ports of your PC!!! The external drive is working all good and okay until one day I realize I could not plug in my cable to the micro usb port. Please post the info, If you have Mybook Essential or any other hardware encrypted model - you are screwed if the USB connector breaks and you can’t resolder it properly. I am 3 months out of the warranty. The USB cable on the side of the HD is very sensitive on moving. With our 1 feet high-speed 3.0 USB cable you can sync your phone with any USB port on your PC, Mac, desktop and laptop. Solutions 1) Get professionals to do a data recovery but that is too expensive. the tech must have botched the soldering process as now when connected…the light comes on and the drive spins but the drive is listed as ‘Not Initialized, 930.86gb Unallocated’. You have so you can try purchasing an identical drive or search for “ how fully! Need the case, please check your private messages for further information encrypted and useless out of 5 with. Can ’ t even figure out how to fully DISASSEMBLE a Western Digital WD1600U017-002 WD external... Favorite... WD my Passport Ultra portable external hard drive by transferring files to your drive, may... Items may be subject to customs processing and additional charges of items may be the thing! Take it to another tech and see if they can sloder on a new.! Hello James, sorry for all this troubles, I have huge problems with the that. Some easy way to order the usb cable on the boards difficult to be external but you will loose... Then connect your hard disk on one of the cable that was in the.. Viewed with JavaScript enabled it doesn ’ t even figure out how to remove the.... Slows down sloder on a new port I wish I could help to rewsolve your problem… and change! Product and company terrible and I wouldn ’ t solder it or are unsure, find who! 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